Frequently Asked Questions

We call them cleaning technicians because we take pride in the skill and keep improving it. Beyond technical training, every technician assigned to NDIS and aged care work holds an NDIS Worker Screening Clearance, an NDIS Worker Orientation Certificate, a working with children check and a police check.

Yes. We provide all equipment and cleaning chemicals. Our products are environmentally friendly, so they are safe for your home and for the people who use it every day — including our own team. If you would prefer we use your own products, we are happy to do that.

Yes. We work with private clients, aged care facilities, NDIS participants and more.

No. 3 Piglets Cleaning is not an NDIS registered provider. This means we can work with self-managed and plan-managed participants, who are free to choose any cleaning provider. If your plan is agency-managed (NDIA-managed), you will need to use an NDIS-registered provider. If you are not sure how your plan is managed, your plan manager or support coordinator can confirm it for you.

House cleaning starts from $145 for two labour hours, and spring cleaning starts from $410. Pricing depends on the service required, as well as your home’s size and condition. For end-of-lease cleaning, we’ll ask for a few more details to provide a tailored quote. Let us know what you need, and our friendly team will be happy to assist.

Yes, depending on your location and the work required. Let us know what you need, and our team will confirm availability and how we can help.

We service the eastern and south-eastern suburbs of Melbourne, including Bayswater, Blackburn, Croydon, Croydon North, Croydon South, Doncaster, Ferntree Gully, Glen Waverley, Kilsyth, Mooroolbark, Mount Waverley, Nunawading, Ringwood, Scoresby, Vermont, Wantirna and Wantirna South. We are continually expanding our service area — please contact us if your suburb is not listed.

A regular clean is a weekly, fortnightly or monthly service designed to maintain your home. It normally takes two to five hours depending on the size of the house, and covers general surface dusting including spot cleaning around doors and switches, floors vacuumed and mopped, general cleaning of all kitchen surfaces, and general cleaning of bathrooms and toilets. We can customise it to suit your needs.

A regular clean maintains the standard. A spring clean targets what a regular clean cannot reach and suits a roughly six-month interval — oven cleaning, windows inside and out, carpet steam cleaning, hard water treatment, gutters, mould removal, air vent and light covers, and wall mark removal. A vacate clean is the end-of-lease clean done to an inspection standard when a property is empty.

No. Most of our regular clients arrange access and go about their day. Whatever you are comfortable with is fine — just tell us how you would like access handled.

That is what we aim for, and for regular clients we can usually hold it. If your regular technician is away we let you know in advance and brief whoever covers, so nobody arrives without knowing your checklist.

Yes. 3 Piglets Cleaning carries public liability insurance across every job we attend, and every technician on our team holds a police check.

Cancellations made less than 24 hours before a weekday booking or 48 hours before a weekend booking are subject to the full booked service fee. Please give us as much notice as possible if you need to cancel.

Call 03 4708 4460 or reply to your booking reminder text. Please let us know as early as possible if you need to change or cancel, so we can offer the time slot to another client and help you rebook.

Cancellations within 24 hours of a weekday booking or 48 hours of a weekend booking are subject to the full booked service fee.